Bluebird Customer Service Phone Number

This post is about the American Express Bluebird Customer Service Phone Number. We have the number below. But we want to focus on the customer service issues card holders are experiencing when they call the toll free number and how you can get a live person on the phone.

If you have any questions or issues using your Walmart Bluebird Card, you can call customer support toll free at 1 (877) 486-5990. If you are  out of the country, you can call collect at 1 (801) 449-4016. Customer support agents are available 24/7 to help you with your questions. As you can see from the image below, American Express is advertising that you can call them anytime, even at 2AM with questions about your Bluebird card.

"Bluebird Customer Service Phone Number"

Bluebird Customer Service Phone Number

However, the reality for some cardholders have been different. Yes, you can call at 2AM but are you going to get the help you need? Are you going to be able to speak to a live person? Are the support agents knowledgable? Can you understand them when they speak? Based on our own research, which we have detailed here, American Express needs to improve the customer service that is currently being provided for this card. Some of the issues can easily be resolved if there were clear rules that can be easily accessed regarding the card. A lot changes have already been made regarding the Bluebird card, and cardholders have questions regarding the following:

  • What are the Direct Deposit limits?
  • Why does it take so long for Direct Deposits to show up on the card?
  • Why is there such a large hold on the card when you pay for gas at the pump- and it takes forever for the hold of funds to be released?
  • What are the limits to how much you can transfer from a linked checking or savings account?
  • Can you really direct deposit government benefits like Social Security?

Answers to these questions can be found on the FAQs section of the card website, which can be found here. But you have to dig for the information – which is why people call customer service to get the information – and become frustrated when customer service is not available or unhelpful.

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Walmart Bluebird Direct Deposit Form

If you want to set up direct deposit on your Walmart Bluebird Card, we can help. We have a detailed instructions on how to get your your paycheck or government payments onto your card. Click here to see our instructions page.  

If you are just looking for the Walmart Bluebird Direct Deposit form, then see below. To get a copy of the form, you have to log into your bluebird account and follow our detailed instructions to get to the form. Your personal information will be pre-populated on the form, including your account number and the routing number. All you have to do is complete the rest of the form, sign it, and submit it to your company’s Human Resources department or the government agency responsible for your payments/benefits (you have to make sure your employer offers direct deposit in order to be able to add this to your Bluebird card).

Another thing to keep in mind is that there are limits to how much you can direct deposit onto your card in a given year. As of the time of writing this article, the limit is $100,000 per year, which translates to a maximum of $8,333 a month. Check this page to confirm this limit as it may change.

If you encounter any issues during this process, call Customer Service (available 24/7) at:

  • US: 1 (877) 486-5990
  • International Collect: 1 (801) 449-4016

Here is what the Walmart Bluebird Direct Deposit Form looks like:

"Walmart Bluebird Direct Deposit Form"

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Bluebird Card Direct Deposit

One of the ways to add funds to the Walmart Bluebird Card is via Direct Deposit. This is where you set up to add all or part of your paycheck or government payments onto your card. Here are instructions on how to add Direct Deposit onto your Bluebird Card.

Bluebird Card Direct Deposit Instructions:

Step 1 – To get started, you need to make sure you have the following:

  • Your Bluebird Account is active: This means that you have successfully signed up for the card and registered it online.
  • Your Permanent Card is activated:  If you picked up a temporary card at a Walmart store and registered it online, you have to wait for the permanent card to be mailed to you, which you have to activate, before you can begin the direct deposit process.
  • Your employer or payroll department offers this service: Check with your Human Resources Department or the payroll provider for your job to make sure that they offer Direct Deposit. Some employers don’t offer the service, which means you will not be able to add funds to your Bluebird account using this method. If you are requesting your government payment to be direct deposited onto your card, you should check with the government agency whether they offer direct deposit and how you can go about setting it up.
  • Your direct deposit comes from a U.S. bank account: The Walmart Bluebird Card only accepts Direct Deposits from banks or credit unions based in the United States of America.
  • The direct deposit does not exceed the maximum balance and monthly limits: As of the time of writing this article, you are only allowed to Direct Deposit a total of $100,000 to your card each year. Which means you can only send a maximum of $8,333 each month using this method. If your total monthly paycheck or government payments exceeds this amount, then you can only send $8,333 of it to your Amex Bluebird Card. Note that the limits stated above may be subject to change, so you should check with Bluebird’s website for the current limit to be sure. Click here to go there – scroll down to “Limits”.

Step 2 – Set up Direct Deposit online using instructions below:

a) Log into your Bluebird Account online or through the Bluebird Mobile App and click on “Add Funds” (see the image below). Click here to for Bluebird Login. "Bluebird Card Direct Deposit"

Bluebird Card Direct Deposit

b) Select “Set up Direct Deposit” to view your Bluebird Account number and Bank Routing number (see the image below).

"Walmart Bluebird Direct Deposit"When you click on “Set up Direct Deposit”, the box below pop-ups up, with some helpful information on what to expect once you complete the process. Click on “Open Direct Deposit Form“.

"Amex Bluebird Direct Deposit"

c) Print out the form using the “print this form“button. You will notice that your personal information, including account number and routing number have been pre-populated on the form. Complete the form, sign, and submit it to your Human Resources Department, payroll processor, or government agency that is responsible for sending your payment/benefits.

Once you submit the form, it usually takes about 1-2 pay cycles for the Direct Deposit to be added to your Bluebird Card account.

NOTE: You can also use the Direct Deposit form provided by your employer or government payment/ benefits agency. You just have to use the Bluebird account number and routing number provided on the Bluebird Direct deposit form. If you encounter any issues during this process, call Bluebird Customer Service (available 24/7) at:

  • US: 1 (877) 486-5990
  • International Collect: 1 (801) 449-4016
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Bluebird Customer Service Issues

Since we reviewed the American Express Bluebird Card, we have received tons of emails and comments about issues card users are experiencing – primarily Bluebird Customer Service problems. Here is a list of the top complaints:

"Amex Bluebird Card"

“Bluebird Customer Service”

Unresponsive or unhelpful Bluebird Customer Service: The top complaint is that customer service is either unreachable or are not knowledgeable It seems American Express may have outsourced their customer service for the Bluebird Card. Worse, the hold time for customer service is long, with some reporting hold times as long as 30 minutes.

Direct Deposit Confusion: It is not clear what types of payments can be direct deposited onto the Bluebird Card. For example, some government checks cannot be direct deposited. The same applies to deposit from third party prepaid debit accounts. However, American Express has indicated that they will accept deposits from Vanilla Card but the instructions for this are not clear. Another issue with Direct Deposits is that it is taking a long time to appear on the card, with customer service unable to give a good indication of when the money will show up on the account.

Accounts Being Locked: Some customers are complaining that their accounts are being locked by Amex for “Security” reasons. This is either from multiple login attempts or suspicious transactions/use of the card. Either way, it is not a pleasant experience trying to get customer service to unlock the account.

Lack of Fee Clarity: Some customers are confused about how the activation fee works. If you register for the card online, there is no fee. If you pick up a “Registration Kit” from Walmart, which comes with a card that can be loaded immediately, then there is a $5 activation fee. If you want to avoid paying the fee, then you can register for the card online and wait for the new card to be mailed to you.

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