Since we reviewed the American Express Bluebird Card, we have received tons of emails and comments about issues card users are experiencing – primarily Bluebird Customer Service problems. Here is a list of the top complaints:
Unresponsive or unhelpful Bluebird Customer Service: The top complaint is that customer service is either unreachable or are not knowledgeable It seems American Express may have outsourced their customer service for the Bluebird Card. Worse, the hold time for customer service is long, with some reporting hold times as long as 30 minutes.
Direct Deposit Confusion: It is not clear what types of payments can be direct deposited onto the Bluebird Card. For example, some government checks cannot be direct deposited. The same applies to deposit from third party prepaid debit accounts. However, American Express has indicated that they will accept deposits from Vanilla Card but the instructions for this are not clear. Another issue with Direct Deposits is that it is taking a long time to appear on the card, with customer service unable to give a good indication of when the money will show up on the account.
Accounts Being Locked: Some customers are complaining that their accounts are being locked by Amex for “Security” reasons. This is either from multiple login attempts or suspicious transactions/use of the card. Either way, it is not a pleasant experience trying to get customer service to unlock the account.
Lack of Fee Clarity: Some customers are confused about how the activation fee works. If you register for the card online, there is no fee. If you pick up a “Registration Kit” from Walmart, which comes with a card that can be loaded immediately, then there is a $5 activation fee. If you want to avoid paying the fee, then you can register for the card online and wait for the new card to be mailed to you.