How to Request a Replacement Card for Bluebird
If you American Express Bluebird card is damaged, lost or stolen, we can help you order a replacement card. In this post, we will explain in detail the process for ordering a replacement card for Bluebird, how fast you will receive your new card, and whether you will be liable for fraudulent purchases if your card was stolen or you are a victim of online fraud.
This Post Will Cover:
Bluebird Cards About to Expire
What to Do if Your Card is Lost or Stolen
How to get a Replacement Card for Bluebird
What Happens with Fraudulent Purchases?
Bluebird Card About to Expire
If you need a replacement Bluebird card because your existing card is about to expire, you do not have to do anything. You will receive a new card automatically prior to the expiration date.
However, if your card has already expired and you did not receive a replacement card, you should call customer service at the number listed below.
Before you call customer service, log into your account and make sure they have your correct mailing address on file since your new card would have been mailed to the address they have on file.
When you call customer service, let them know your card has expired and you have not received a replacement card in the mail. Make sure they did not mail a card to the wrong address.
What to Do if Your Card is Lost or Stolen
If your Bluebird card or the card of a member on your account is lost or stolen, you or the member should call Bluebird Customer Service IMMEDIATELY to report the card lost or stolen and have a new one issued.
Here is the number to call:
There are several reasons why you should call customer service immediately:
First, if your card is lost or stolen, calling them immediately allows them to shut off your missing card to prevent it from being used for fraudulent purchases.
Second, the longer you wait, the more likely it is for your card to fall into the wrong hands and for it to be used for fraud.
Third, if you wait and don’t call sooner, you may be liable for purchases that are made on your card if it was found that you were negligent in reporting your card missing.
How to get a Replacement Card for Bluebird
Here is how to get a replacement card for Bluebird.
There are two ways to request a replacement card for your Bluebird Card.
Option 1: Call Customer Service
The first option is to call customer service at the number provided below:
They are available 24 hours a day,7 days a week at:
Domestic:
1-877-486-5990
International:
1-801-449-4016
As stated above, there are a number of reasons why you should call them as soon as you realize your card is lost or stolen.
Customer service will verify your identity, cancel your previous card if necessary and issue a replacement card.
Your replacement card will be mailed to you for free. It will arrive via USPS first class mail delivery in 7-10 business days.
You can pay an additional fee for Expedited Shipping through FedEx. The fee will be deducted from your account. If you choose expedited shipping, expect your card to arrive in 3-4 business days.
You will receive a confirmation email once your card has been shipped. That email will be sent to your email address on file, so make sure the email address you have on file is the one you want them to send your shipping confirmation to.
Option 2: Request Replacement Card Online
The Second Option to getting a replacement card for Bluebird is to go online and submit a request. Here is how to do that:
Step 1: Login to your Bluebird account and click on “Settings” at the top menu as shown below:
Step 2: Once on the “Settings” page, scroll down until you see “Request Replacement Card” as shown below:
Step 3: Order replacement by clicking on the “Request Replacement Card” link.
Complete the form as shown below. You will first be asked to confirm your mailing address. Make sure this is the correct address since that is where your card will be mailed to.
Then answer the question about why you are requesting a replacement card. It is important to answer this correctly. That is because if your card is lost or stolen, they will have to cancel the card and issue a new card with new numbers.
If your card is damaged, they usually issue you a new card with the same number as the existing one.
Finally, you will have to choose a shipping option. As explained above, you can have your replacement card shipped to you for free or you can get it expedited to you for a fee.
The free card will arrive in 7-10 business days (up to 2 weeks) versus the expedited card, which should arrive in a week (3-4 business days).
What Happens with Fraudulent Purchases?
Bluebird provides all of the protections against unauthorized transactions.
Here are the terms and conditions that come with the Bluebird Card regarding fraud protection, as stated on the Bluebird Website:
To be covered Bluebird’s fraud protection, it is important to call customer service immediately if you believe someone has transferred or may transfer funds from your Account, Family Account, or SetAside Account without your permission.
You should also call customer service immediately if you believe your Card or Family Account Card has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your Account or Bluebird Card or, where applicable, Family Account or Family Account Card, or your SetAside Account.
You will not be liable for goods or services fraudulently purchased through your Account or Family Account, but you may be liable for other unauthorized use of your Account, Family Account, or SetAside Account.
You will not be liable for unauthorized use that occurs after you notify Bluebird orally or in writing, of the loss, theft, or possible unauthorized use.
If you tell Bluebird within two (2) business days after you learn of the unauthorized use, you can lose no more than fifty dollars ($50) if someone used your Account, Family Account, or SetAside Account without your permission.
If you do NOT tell Bluebird within two (2) business days after you learn of the unauthorized use, and Bluebird can establish that they could have stopped someone from using your Account, Family Account, or SetAside Account without your permission if you had told them within such time period, you could lose as much as five hundred dollars ($500).