American Express Serve Customer Service Number

This post is about the American Express Serve Customer Service Phone Number. If you have the Serve prepaid card from American Express and are trying to reach customer service, we can help.

We are going to provide the customer service call number for the following American Express Serve cards:

  • Amex Serve Card
  • Serve FREE Reloads Card
  • Cash Back Card

"American Express Serve Customer Service Number

This Post will Cover:

    • American Express Serve Customer Service Phone Number
    • How to Talk to a Real Person at American Express Serve
    • American Express Serve Problems

American Express Serve Customer Service Phone Number

If you have an issue with your American Expres Serve card, here is the Number to call.

Customer Service is available 24/7.
1‑800‑954‑0559 ( Domestic )
1‑801-449-4019 ( International )

You can also write a letter to customer service and mail it to:
Serve Customer Care
P.O. Box 826
Fortson, GA 31808

How to Talk to a Real Person at American Express Serve

Here is how to talk to a human at American Express Serve Customer Service.

  • First, dial 1-800-954-0559.
  • Then, Press 1 for existing Customers.
  • You will then be asked to enter your Full Social Security Number or Card Account Number.
  • Once you enter this information, the attendant will ask you to select a reason for calling.
  • Press “Zero” to reach a live customer service agent. Continue to Press “Zero” until you are transferred to a live person.

This is the best way to contact American Express Service Customer Service and speak to a live person. If you experience any problems, please let us know in the comments section below.
Now, here are the top reasons why people call customer service..

American Express Serve Problems

Here are the most common problems people call the American Express Serve Customer Service Number for:

Lost or Stolen Cards

If your American Express Service card is lost or stolen, contact customer service immediately. This is important because this is the first step in preventing additional fraudulent charges on your account.

When you call customer service, you will be required to provide your name, address, Card number, CID and other details for identification purposes.

Be sure to provide all information requested about the incident to help complete them complete a timely investigation of the loss or theft.

You will be issued you a replacement Card with a value equal to the Available Funds on your Card at the time you notified American Express of the loss or theft.

If you believe that an unauthorized transaction has occurred after your Card was lost or stolen, please follow the instructions described in the section “REPORT A LOST OR STOLEN CARD” here.

Unauthorized Transactions

Here are some tips on how to report Unauthorized Transactions on your American Express Serve card:

First, you should call customer service immediately as soon as you become aware of the unauthorized transaction(s).

When you call customer service:

1. Describe the transaction you are unsure or suspicious about, and explain as clearly as you can why you believe an error has occurred or why you need the transaction investigated;

2. Be sure to tell Customer Service the exact dollar amount of the suspected error or unauthorized transaction;

3. Tell the customer service representative approximately when the error or unauthorized transaction took place.

Customer service will investigate your claim within 10 business days. During these 10 days, there will be no credit issued to your account.

If after their investigation, they determine an error has occurred or they find that there were unauthorized transactions on your account, they will correct the issue and restore your lost funds.

Should customer service determine that they need more time to conduct their investigation, they will credit your account within 10 business days for the amount you think is in error or relates to an unauthorized transaction.

However, before they can credit your account, they may request that you send your complaint or question in writing.

You will be given 10 days to submit your complaint in writing. If you fail to do that, customer service may not credit your account.

Complaints or questions submitted in writing should be mailed to American Express, Card Dispute Form, 4315 S 2700 W, Salt Lake City, UT 84184 – 0440.

Note that for errors involving new Cards, point-of-sale, or foreign-initiated transactions, it may take up to 90 days for customer service to conduct their investigation.

If you need more information about our dispute resolution procedures, call Customer Service Number at the number listed above.

Direct Deposit Time

As an American Express Serve cardholder, you may arrange to have all or part of your paycheck deposited to your service card.

To enroll, you will need to provide your employer or payor with the direct deposit enrollment form available online (you will have to log in to your account to retrieve this information).

Direct deposit funds are generally available on the day American Express receives the transfer.

If you are unsure about whether your direct deposit has posted to your account or not, you may review your Online Transaction History or call the Customer Service Number to verify that each deposit has been made.

If you have any questions about American Express Serve Customer Service, you can ask us in the comments section below.

If you found this post about American Express Serve Customer Service Number helpful, please help us spread the word by sharing it using the “Share this” button below.